At BlueLightShieldExperts.com, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Returns
1.1 Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
1.2 Return Timeframe
You have 30 calendar days from the date you received the item to initiate a return.
1.3 Initiating a Return
To initiate a return:
- Email us at johnandmosses@gmail.com with your order number, details of the product you wish to return, and the reason for the return.
- We will respond with instructions on how to proceed with the return, including the return address.
1.4 Return Shipping Costs
- The customer is responsible for paying the shipping costs for returning the item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
1.5 Return Shipping Requirements
- Use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
2. Refunds
2.1 Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
2.2 Refund Conditions
- If your return is approved, we will initiate a refund to your original method of payment.
- Refunds will be processed within 7-10 business days of receiving the returned item.
2.3 Partial Refunds
Partial refunds may be granted under the following circumstances:
- The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- The return is initiated more than 30 days after delivery.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at johnandmosses@gmail.com with details of the defect or damage.
4. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
5. Customer Support
If you have any questions or concerns about our returns and refunds policy, please contact our customer support team:
Email: johnandmosses@gmail.com
Address: Toronto
6. Changes to This Policy
We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will be effective from the date of posting.
Thank you for shopping at BlueLightShieldExperts.com. We value your business and are committed to providing you with excellent customer service.